Our
Warranty Promise

Every part we machine leaves our shop backed by a commitment to precision, durability, and your complete satisfaction.

Applies To All NEWGENCNC Services
Overview

What We Stand Behind

NewGen CNC Industries Ltd. warrants that all machined components, prototypes, and engraved work will conform to the agreed-upon specifications, tolerances, and materials outlined in your approved purchase order. Our warranty reflects the German craftsmanship we bring to every project.

Dimensional Accuracy

Parts are warranted to meet tolerances as specified in your drawing or CAD file within ±0.005” unless tighter tolerances are explicitly agreed upon in writing.

Material Conformance

All material used in your order will match the certified grade specified at time of order. Mill certifications are available upon request at no additional charge.

Workmanship

We guarantee all machined surfaces are free from tool marks, burrs, cracks, or defects attributable to our manufacturing process, at the time of delivery.

Engraving Quality

CNC engravings are warranted to match the approved design file exactly. Depth, line width, and finish will meet the specifications confirmed before production begins.

Coverage Periods

Warranty Tiers

Coverage duration depends on the service type. All warranty periods begin from the date of delivery or customer pick-up.

Standard Parts

90days

From date of delivery

  • CNC Milling & Turning
  • Dimensional defect coverage
  • Material non-conformance
  • Free re-machine or credit
  • Does not include design change
Most Common

Prototypes

30days

From date of delivery

  • One-of-a-kind prototypes
  • Workmanship defects
  • Material conformance
  • One free revision included
  • Design iterations not covered

Engraving Work

60days

From date of delivery

  • All engraving services
  • Design accuracy coverage
  • Depth & line consistency
  • Free re-engrave if defective
  • Customer-supplied material excluded
Limitations

What Is Not Covered

This warranty does not extend to conditions beyond our control or resulting from customer-side decisions.

01
Customer-Supplied Drawings Errors Any defects resulting from inaccurate, incomplete, or changed specifications provided by the customer after production approval.
02
Misuse or Improper Installation Damage resulting from improper assembly, over-torquing, environmental exposure beyond rated limits, or use outside the part's intended application.
03
Customer-Supplied Material Parts machined from material provided by the customer. NewGen CNC is not responsible for defects attributable to the raw stock quality.
04
Normal Wear & Tear Surface finish degradation, minor oxidation, or dimensional change arising from normal use after the part has been put into service.
05
Post-Delivery Modifications Any alterations, re-machining, coating, or welding performed by third parties after the part leaves our facility.
06
Cosmetic Preferences Subjective aesthetic preferences that were not documented in the original approved work order are not covered under this warranty.
Process

How to File a Warranty Claim

We aim to resolve all warranty claims within 5–10 business days. Here’s how the process works.

01

Contact Us Within the Warranty Period

Reach out by phone at +1 778 997 8758 or email info@newgencnc.com before your warranty period expires. Include your order number, delivery date, and a brief description of the issue.

02

Submit Documentation

Email us clear photos or measurements of the defect alongside your original purchase order. For dimensional issues, provide your own measurement data and the inspection method used.

03

Return the Defective Part

Upon claim approval, ship the part(s) back to our facility at 101-8022 Evans Rd, Chilliwack BC, V2R 5R8. Approved warranty returns are shipped at NewGen CNC’s expense.

04

Resolution

Depending on the finding, we will either re-machine the part at no charge, issue an account credit, or provide a refund — at NewGen CNC’s discretion. We’ll keep you updated throughout the process.